Overview

Alvencia™ is operated by Roziyo Trading Private Limited, a company registered in India under the Companies Act, 2013. We are a direct-to-consumer hair-care brand, and we currently ship only within India. All our operations, including order fulfilment and dispatch, are managed from our registered office in Ghaziabad, Uttar Pradesh, and we've partnered with reliable logistics providers to ensure your products reach you on time and in perfect condition.

This policy explains our shipping process from the moment you place an order to the moment your package is delivered at your door. We are committed to transparency, and every section below is written to give you a clear picture of what to expect.

Shipping Destinations

We currently ship to serviceable pin codes across India, including all states and union territories. We do not offer international shipping at this time; if you are an international customer interested in our products, please contact us and we'll note your interest.

We cannot ship to PO Boxes or military camps (for example, APO/FPO addresses). A full street address is required for delivery.

Product Pricing and Currency

All product prices on alvencia.com are listed and charged exclusively in Indian Rupees (INR, symbol: Rs.). The price you see on the product page is the price you pay - there are no hidden fees or currency conversion costs at checkout.

All displayed prices are inclusive of applicable Goods and Services Tax (GST) as mandated under the GST Act, 2017 of India. Roziyo Trading Private Limited holds a valid GST registration with GST Number 09AAKCR0819D1ZG. The GST component is included in the product's sale price and is not charged separately at checkout.

We reserve the right to update product prices at any time without prior notice. However, once an order is placed and payment is confirmed, the price at the time of purchase applies and will not change.

Shipping Cost

We are thrilled to offer free standard shipping on all orders within India, regardless of order value. There is no additional shipping fee for you to pay.

We do not currently offer express or overnight shipping options - in our experience, our standard delivery window covers most needs. If you have an urgent requirement, please contact us and we'll try our best to accommodate special requests if feasible.

Where We Ship From

All orders placed on alvencia.com are packed and dispatched from our registered warehouse and business office located at the following address:

Orders are picked up by our logistics partners directly from this location. Since all products are dispatched from a single fulfilment point in Ghaziabad, delivery timelines may vary depending on your location across India, with North India generally seeing faster delivery than more distant regions.

Order Cut-Off Time

Our daily order cut-off time is 12:00 PM Indian Standard Time (IST) on a business day. This means:

Business days are Monday through Saturday, excluding public holidays. This cut-off applies to all orders, including those placed using Cash on Delivery.

Order Processing Time

Orders placed on our website are typically processed and prepared for shipment within 1 business day (24 hours). Once you've placed an order and payment is confirmed, our warehouse team packs your items securely.

We conduct a final quality check for each product before it's packed, to ensure you receive the correct item in good condition. In the rare case an item is out of stock or there's an unforeseen delay, our team will inform you promptly via email or phone.

You will receive a shipment confirmation message with a tracking number once your order has been dispatched.

Transit and Delivery Time

We offer standard shipping across India, which on average takes 2-5 business days from the date of dispatch. Actual delivery time depends on your location:

Depending on the destination and serviceability, we ship orders via air or surface transport, choosing the fastest and most efficient option for your address. Certain products - for example, aerosol sprays or alcohol-based formulations - may have restrictions via air transport due to safety regulations; for those, we use surface shipping, which may lead to a slightly longer delivery time. We'll communicate any such exceptions on the product page or during checkout.

These are estimates and not guaranteed deadlines. We'll do our best to get your order to you as fast as possible, and will keep you informed if anything changes.

Delivery Terms and Couriers

We have tied up with leading courier and delivery partners like Delhivery, Bluedart, Ekart, Xpressbees, and others. The courier used may vary based on your pin code and their service availability; our system automatically selects the best courier for your region to minimise transit time and ensure reliability.

Delivery Attempts: Our courier partners usually make up to 2-3 attempts for delivery. If you are not available, they may contact you by phone, so please make sure the number provided with your order is reachable.

Signature/OTP Requirement: For security of high-value orders or in certain regions, our delivery partner may require a signature or an OTP (one-time password) confirmation upon delivery. The OTP is usually sent to your registered phone number when the delivery agent is at your doorstep - please cooperate with the delivery agent in providing the code or signature, as this helps prevent theft or misdelivery.

Cash on Delivery: If you have chosen Cash on Delivery, please ensure your registered mobile number stays reachable so our courier partner can confirm the delivery with you.

Tracking Your Order

Once your order is dispatched, we will send you a shipping confirmation email/SMS with your tracking number and a link to track the shipment.

Simply click on the tracking link provided, or go to the courier's website and enter the tracking number, to see the real-time status of your delivery - from pickup at our warehouse to your doorstep.

If you encounter any issues with tracking - for example, no update for more than 48 hours, or a "delivery attempt failed" notice you don't understand - please reach out to our customer support at support@alvencia.com or via live chat, and we will coordinate with the courier on your behalf.

Packaging and Order Protection

We take packaging seriously so your hair-care products reach you in perfect condition, and we've partnered with reliable logistics providers to help protect your order in transit.

If you receive a parcel that appears tampered with or damaged, please take a photo of it before opening it, if possible, and report it to us immediately at support@alvencia.com. We may ask the courier to investigate, and if the product itself turns out to be damaged or missing, it will be handled under our Return & Refund Policy.

Address Accuracy

Please ensure that you provide a complete and accurate shipping address and contact number at the time of order, including landmarks if necessary, to help the delivery agent locate you. Alvencia™ will not be responsible for orders delivered to an incorrect address provided by the customer.

If you notice significant damage to the outer packaging on delivery, you may choose to refuse delivery. Minor dents or scratches on the box due to transit may not affect the product inside; if you accept a shipment and later find the item damaged or wrong, contact us and we will sort it out.

Order Cancellations

You may cancel your order before it has been dispatched from our facility. To request a cancellation, please contact us as soon as possible at support@alvencia.com with your order number and the reason for cancellation.

Once an order has been dispatched, cancellation is no longer possible; you may still be eligible for a return once the product is delivered. Please refer to our Order Cancellation Policy for complete details.

Changing Your Shipping Address

If you realise a mistake in your address after placing an order, contact us immediately at support@alvencia.com. We may be able to update the address if the order hasn't been shipped yet.

Once an order has been collected by our courier partner, we are unable to change the delivery address directly, though we will try to assist where possible by coordinating with the courier using your tracking number.

Failed Deliveries and Undeliverable Packages

If the package remains undelivered after our courier's final attempt (for example, due to no response), it will be marked undeliverable and returned to our warehouse. This can also happen due to an incorrect address or, occasionally, if the address turns out to be out of serviceable range.

If we receive an undelivered package back, our team will contact you to verify the address and arrange a re-dispatch. Additional shipping charges may apply for reshipment if the address provided initially was incorrect. If you prefer to cancel the order at that point, we can process a refund minus any two-way shipping costs incurred.

Damaged Items Upon Arrival

What to do if your item arrives damaged:

1. If possible, take a photo of the parcel before opening it.
2. Contact us at support@alvencia.com with your order number, the photo, and a brief description of the damage.

We may ask the courier to investigate. If the product itself is damaged or missing because the package was tampered with, it will be treated under our Return & Refund Policy - we will arrange a return pickup and send a replacement or issue a refund.

Missing or Incorrect Items

If your order arrives with a missing item or contains an item you did not order, please contact us at support@alvencia.com with your order number, a description of the issue, and a photo of what was received.

We will look into it promptly and either ship the correct or missing item to you, or issue a refund as appropriate.

Lost or Delayed Packages

Courier Delays: Occasional delays in transit can happen due to logistical backlogs or transportation issues. If your order hasn't arrived within the expected window, please check the tracking information first - it might show an updated date. If it's significantly delayed or not moving, reach out to us and we will contact the courier to expedite the process or send a replacement if necessary.

Lost Packages: Although very rare, if a package is confirmed lost by our courier partner - no tracking updates for an extended period and they cannot locate it - we will take full responsibility. You will be offered a free replacement shipment, if stock is available, or a full refund, as per your preference, at the earliest.

Natural Calamities or Unforeseen Events: Delivery may be impacted by events like extreme weather, floods, lockdowns, strikes, or other force majeure events beyond our control. In such situations we request your understanding and will actively communicate any known delays.

Delivery Confirmation

Once your courier partner marks your order as delivered in their system, our shipment obligation is considered fulfilled. If you receive a delivery notification but cannot locate your parcel, we recommend checking with family members or building security in case someone received it on your behalf, and looking around your door or any safe spot where it may have been left.

If you still can't locate it, contact the courier partner with your tracking number to ask for proof of delivery, and let us know at support@alvencia.com - we're happy to help you investigate and resolve the situation as fairly as possible.

GST, Taxes, and Import Duties

GST (Goods and Services Tax): All prices listed on alvencia.com are inclusive of GST as applicable under the Goods and Services Tax Act, 2017, and the Central Goods and Services Tax Act, 2017, of India. We are a registered taxpayer under GST with the number 09AAKCR0819D1ZG, registered in Uttar Pradesh. You will not be asked to pay any additional GST at the time of delivery.

No Import Duties: Since we ship only within India, there are no import duties, customs charges, or cross-border taxes applicable on any order.

Customer Responsibilities

To help ensure a smooth delivery, customers are responsible for the following:

• Providing a complete and accurate delivery address, including pin code and any relevant landmark.
• Keeping the registered mobile number active and reachable, as the courier partner or our team may need to contact you.
• For COD orders, being ready to complete the delivery, including any signature or OTP confirmation requested.
• Inspecting the package at the time of delivery and refusing it, or noting the damage, if the outer packaging appears tampered with or crushed.
• Reporting any issue - damage, missing item, or wrong product - to us promptly.

Our Responsibilities to You

As a business operating under Indian consumer protection laws, including the Consumer Protection Act, 2019, and the Consumer Protection (E-Commerce) Rules, 2020, Alvencia™ is committed to the following:

• Processing and dispatching your order within the stated processing time.
• Providing you with a valid tracking number after dispatch.
• Sending you timely communication at key stages of your order via email and SMS.
• Investigating and resolving any legitimate shipping complaint in a fair and timely manner.
• Maintaining a clear, accessible, and up-to-date shipping policy that reflects our actual practices.

Invoices and Documentation

Every order placed on alvencia.com comes with a GST-compliant tax invoice, prepared in accordance with Rule 46 of the CGST Rules, 2017, including our GSTIN, your name and address, product description, applicable GST rate, and the total amount charged.

Your invoice is sent to your registered email address when your order is confirmed. If you need a duplicate invoice or an update to your billing details, please contact our support team.

Sustainable Packaging

We are mindful of our environmental responsibilities and work to reduce unnecessary packaging where feasible, without compromising product safety. We encourage customers to reuse or recycle packaging materials after receiving their orders.

Security and Fraud Prevention

We take the security of every transaction seriously. Orders that show signs of fraudulent activity - such as multiple orders to the same address under different names or suspicious payment patterns - may be held for manual review before dispatch, and we may contact you to verify your order details in such cases.

Sale Events and Peak Season Delays

During big sale events or promotions, dispatch and delivery times might extend by a day or two due to high order volume. We appreciate your patience in those cases and will work diligently to get your order to you as fast as possible.

Business and Contact Information

If you have any questions, concerns, or complaints related to your shipment, our team is here to help. Please use any of the following contact methods:

Policy Updates

Alvencia™ reserves the right to update or modify this shipping policy at any time. Changes will be effective immediately upon being published on this page.

We encourage customers to review this policy periodically, especially before placing an order. Continued use of alvencia.com after any changes have been published constitutes your acceptance of the revised policy.